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1. WHAT DOES THIS PRIVACY STATEMENT APPLY TO?
This Privacy Statement applies to your personal information collected or processed by Grown Kids, through its applications, platforms, services, or other resources related to, distributed on, or available through this website where this Privacy Statement is located or referenced (collectively, this “Site”). Please read this Privacy Statement carefully to understand our policies and practices regarding your personal information and how we will treat it.
This Privacy Statement may change from time to time. We will notify you of changes by posting an updated copy to the Site, or by notifying you of material changes to this Privacy Statement by posting a notice on our home page for a reasonable period of time and changing the “Last Updated” date above. So please check it periodically for updates.
2. WHAT CATEGORIES AND SPECIFIC PIECES OF PERSONAL INFORMATION DO WE COLLECT AND PROCESS?
We (and the vendors and other parties we use to perform services on our behalf) may collect or process various categories and specific pieces of personal information, including the following in the last 12 months:
a. Contact Information and Other Identifiers
We collect contact information and other identifiers, which may include names, shipping addresses, dates of birth, telephone numbers, social media account handles, and e-mail addresses such as when you provide them to us during online registration, when placing an order, or when doing business with us. The Site may allow you to establish a username and password to set up an account and to provide security questions and answers in connection with your account.
Contact information and other identifiers are sourced directly from you or from third party providers, such as data brokers or social media platforms. They are used to provide and improve the features, products and services you request; for registration and promotions; to communicate with you and provide you with information; to provide you with personalized content, information, and to send you coupons, offers and other information on our products or our family of companies; when we perform our obligations under a contract with you; and to deliver relevant advertising; and/or for research purposes.
b. Commercial, Customer Records, and Preference Information
We may collect payment card and other payment details if you make a purchase. We may also collect information about your purchase history and preferences. This information is generally sourced directly from you when you call, email, place an order for products or services, or otherwise communicate with Grown Kidz. This information is used to provide and improve the features, products and services you request; to provide you with personalized content, information, and to send you coupons, offers, and other information on our products or our family of companies; when we perform our obligations under a contract with you.
c. Device, Internet, and Network Activity
For example, we may collect Internet Protocol (IP) address or device identifier, your Internet service provider, your device’s operating system, browser type, websites visited before or after you visit our website, pages viewed and activities at our website, as well as your interaction with advertisements. We or our vendors may also collect and record page interaction information and other electronic communications and content from your use of the Site (such as content entry, mouse movements, online chats, screen captures, the date, time, and location of your visit, what areas of the websites you visit and for how long, what search terms or other data you enter, and what products or content or links you view and click on), and methods used to browse away from the page. We or our vendors may also embed technologies (which may include, for example, web beacons, tags, and pixels) in the emails and other communications we or our vendors send to you to help us understand how you interact with those messages, such as whether and when you opened a message or clicked on any content within the message. We may engage or otherwise permit other parties to also collect this information. Third-party service and advertising partners may also collect information automatically.
Device, internet, and network activity is generally sourced indirectly from you (e.g., from observing your actions on this Site) or from third party service providers, such as a data analytics provider. This information may be used to provide you with personalized content, information, and to send you coupons, offers, and other information, and/or to deliver relevant advertising. This information may also be used for analytics and to help us update, develop, and improve the Site and our products, services, and advertising.
d. Information You Submit, Provide, or Post
For example, we collect information you submit on this Site and our social media pages. We also collect information when you interact with us, such as comments, use of our chat features, photos, or other information that you post, through blogs, message boards, or social networking opportunities or other interactive forums.
3. WHY DO WE COLLECT AND HOW DO WE USE YOUR PERSONAL INFORMATION?
We may use your personal information for a variety of purposes, including:
a. Providing the features, products and services you request
We may use the personal information we collect about you to fulfill your requests for, and enable your use of, our features, products and services.
b. Registration, contests and promotions
We may use your personal information to enter you in contests if you so choose to enter, to notify you of results and to register you for certain features, products and services in line with your chosen marketing preferences.
c. To communicate with you and provide you with information
We may use your personal information to communicate with you, to respond to your questions or comments, to provide you with updates and news and, if you have indicated your interest in positions at Grown Kidz, to alert you when job vacancies that fit your profile arise.
d. To provide you with personalized content, offers, and other information
We may use your personal information to provide you personalized offers and content. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. If you register with us, we may send you our email newsletters.
e. When we perform our obligations
We may use your personal information to carry out our obligations including obligations under the agreement that we have with you. We also may use information collected offline to notify you (or have the manufacturer notify you) of any safety or parts recalls.
f. To advertise, market or provide you with offers
We might use your information to serve you ads about products, services and offers we think might interest you. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. Sometimes our brands will make offers, coupons and information, including catalogues, available to you through the mail. We also may use demographic and preference information to allow advertising related to Grown Kidz products and services to be targeted to the users for whom they are most pertinent. This is designed so that users will see advertising that is most likely to interest them, and advertisers can display their ads to people who are most likely to be receptive.
g. We use information for security, safety, and due diligence purposes
We may use your information to protect our company, customers and our business partners and their respective personnel. We also use information to protect our Sites. We may also use information for due diligence or evaluations in connection with corporate transactions.
h. We use information for security, safety, and due diligence purposes
We may use your information to protect our company, customers and our business partners and their respective personnel. We also use information to protect our Sites. We may also use information for due diligence or evaluations in connection with corporate transactions.
i. We use information to comply with our obligations, administer our website and services and for internal operations
For example, we use information to administer the Site, such as troubleshooting, data analysis, and testing.
j. We use information for hiring purposes
For example, we may use information to review your job applications and contact you about employment opportunities.
k. For certain automated decision-making activities
To the extent permitted by applicable law, we may use the personal information we collect for serving online advertising, and/or generating a profile for you.
l. When you engage with Grown Kidz content through third-party social networking sites
Grown Kidz may offer social networking opportunities where personal information may be posted and collected by Grown Kidz. Be sure to check posted rules before entering the particular site. Anything you post online is public information, and we are not responsible for anything you voluntarily post online.
Please reach us at support@grownkidz.com if you cannot find an answer to your question.
We offer standard shipping and express shipping options. Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days. Shipping rates vary depending on the size and weight of the package.
Yes, you will receive a tracking number via email once your order has been shipped.
Yes, we offer free shipping on orders over $50.
We want you to be completely satisfied with your purchase. If you’re not, here’s how we handle returns and refunds:
Full Refund: You can return products within 30 days of purchase for a full refund. The item must be in its original condition. (Customer pays return shipping fees)
Contact our customer support team via email support@grownkidz.com to start a return. We’ll guide you through the process.
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